Frequently Asked Questions
What are the shipping fees?
Shipping is free for orders above $500. Purchases under $500 carry a $35 flat fee. If a premium carrier adds extra charges, those will be shown clearly on the product page and in your cart.
How can I avoid paying extra shipping charges?
You can skip surcharges by either spending $500 or more, or by purchasing at least three items.
When will my order arrive?
Orders are processed within 3–5 business days. Most deliveries reach customers in 7–10 days after processing, though shipping can take up to 21 days. Orders are dispatched only after payment is confirmed.
How do I check the status of my shipment?
Once your package is sent, you’ll receive a tracking number. Use it with your local postal service online or by phone to follow your delivery.
Can I cancel my order?
Yes—if your order hasn’t shipped yet, you can cancel anytime without fees by contacting our support team.
When will I receive my refund after cancellation?
Refunds are processed within 5 business days once returned items are received. Refunds or reshipments aren’t possible for issues beyond our control. An example of this is if your order is left at your door and delivery is confirmed by carrier; it is the responsibility of the client. For specific cases, please reach out to customer service.
What if I’m not satisfied with my purchase?
We offer a 30‑day return policy. Some products may include a 30% restocking fee on the total order value. For full details or assistance, contact our customer service team at info@borderfreedirect.net or 1-888-574-1440
Is online ordering secure?
Yes. Our site is scanned daily for vulnerabilities, and all sensitive information is protected with 256‑bit encryption and SSL certification.
How long does order processing and delivery take?
Processing requires 3–5 business days, and most shipments arrive within 7–10 days afterward.
Which currency is displayed on the site?
All prices are shown in U.S. dollars.
What payment options are available?
We accept Visa, Mastercard, Discover, and paper checks. Check payments may add 5–7 business days for bank processing. For other payment options, please contact support.